Service Desk Reporter allows you to report all SLA information from the JIRA Service Desk in a simple and effective way. 

You can get SLA information with parameters not provided by JIRA Service Desk like:

  • Prepare cross project reports
  • Report on Success Ratios grouped by issue fields and date intervals.
  • Define custom start and end dates for your report
  • Report based on SLA Stop Date
  • See goal time, elapsed time and remaining time as separate columns in the report.
  • Export all issues as an Excel file
  • Get the complete report output via REST.

JIRA Service Desk Version

This plugin is supports JIRA Service Desk v3.2+ and JIRA v7.2+



Let us know if you encounter any problem about Service Desk Reporter add-on.

You can get to OBSS support portal through or by sending an e-mail to



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