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In order to upload Service Desk Reporter onto JIRA, here are the instructions you can follow:

  

  1. Click the Manage Add-ons link: Picture 1
  2. Click the Upload Add-on link at the top right side of the page.  
    The 'Upload Add-on' dialog appears.
  3. Locate the Service Desk Reporter add-on.
  4. Upload the .jar executable file that you have downloaded from the Atlassian Marketplace.


Picture 1

 

In order to Install the Add-On from Marketplace:

  1. Click the Find New Add-ons link.
  2. Type "Service Desk Reporter" in the Search the Marketplace box.
  3. To install the add-on, click the Install button.
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