Service Desk Reporter allows you to report all SLA information from the JIRA Service Desk in a simple and effective way.
You can get SLA information with parameters not provided by JIRA Service Desk like:
- Prepare cross project reports
- Report on Success Ratios grouped by issue fields and date intervals.
- Define custom start and end dates for your report
- Report based on SLA Stop Date
- See goal time, elapsed time and remaining time as separate columns in the report.
- Export all issues as an Excel file
- Get the complete report output via REST.
JIRA Service Desk Version
This plugin is supports JIRA Service Desk v3.2+ and JIRA v7.2+