Overview

This document explains the privacy policy employed by OBSS Teknoloji A.Ş. (“OBSS”) (www.obss.com.tr) about customer data and information and is effective starting from 21.April.2021.

The policies described in this document cover the operation of Server and Data Center apps for Atlassian products that are built, maintained and operated by OBSS as well as related services provided by OBSS.

Definitions

In this document:

• Product Data refers to data of your Atlassian host products, on your Jira Server or Jira Data Center instance. This data might include your Jira issues, Confluence pages, or any other Atlassian host product data.
• Settings Data refers to your app settings for OBSS products. This data is specific to OBSS apps and does NOT include your Product Data. It also does not include any Personally Identifiable Information.
• License Data refers to transaction data that is created by your purchase of our licenses. This data might include the username, contact information (e-mail, address, phone number), and company information for technical and billing contacts. This data does NOT include any payment methods information like credit cards and bank accounts.
• Support Data refers to the data provided by you as part of our support engagement. This data includes the username and e-mail address you provide while reaching us; as well as log files, screenshots, and other information you might share with us during the support process.
• Web Traffic Data refers to the data gathered by anybody's use of our website or cloud services. This data might include your IP address and the pages you visited. It does NOT include Product Data or Settings Data. It does NOT include any Personally Identifiable Information.
• CRM Data refers to your License Data, Support Data, or Web Traffic Data as a whole.
• Data refers to any data that is related to a customer including but not limited to those above.

How do we access & gather your data?

We might access & gather your data from a number of different sources:

• We do NOT access your Product Data. 
• We do NOT access your Settings Data.
• We gather License Data from Atlassian about customers that purchase or evaluate our products. 
• We gather Support Data through the customer's use of our support channels. 
• We use cookies or other tracking technologies as well as Google Analytics Services for collecting Web Traffic Data about our visitors to our website, public documentation portals, and service channels. 

Please note that:

• Server and Data Center apps you use or evaluate are hosted on your application servers and those apps do NOT send us (or any other party) any Data from your servers. OBSS does NOT have access to your Product Data or Settings Data if you are using OBSS products on Jira Server or Jira Data Center.

How do we use your data?

We might access and process your Data for ...

• Running and improving our business
• Developing our products
• Responding to your support requests
• Communicating with you about important changes to our products
• Promotion and marketing of our own products and services
• Achieving regulatory compliance, fulfilling legal obligations, or supporting law enforcement agencies

We do NOT sell or share your Data with third parties for their marketing purposes.

Who has access to your data?

OBSS personnel and outsource personnel hired by OBSS might access your CRM Data for running our business and services.

We may share your CRM Data with our subsidiaries or service providers for our operational, promotional, or marketing needs.

We may share your Data with third parties at your request.

We may share your Data with authorities for supporting legal processes.

Your Data might be transferred to a new party as part of a sale, a merger, or an acquisition of assets that are related to our Atlassian products and services.

Data Location

As stated above, we do NOT store your Product Data or Settings Data.

The Web Traffic Data kept on our systems are stored in Turkey and in the USA on Amazon Web Services. The Web Traffic Data saved on Google Analytics is stored on Google systems.

The Support Data is kept on our systems in Turkey.

Your License Data are mainly stored on Atlassian systems and are in Atlassian custody.

Data Retention

As stated above, we do NOT store your Product Data or Settings Data.

For other types of data, we will keep your Data as long as it is reasonably necessary for the business use it was collected for (as described in this document) or as long as it is required by the law.

Data Security

OBSS employs reasonable technological, organizational, and procedural measures to protect the integrity and security of your Data.

Only users that need access to your Data to perform their business function will be granted access.

Rights

Customers have the following rights concerning their data stored by OBSS:

Please note that OBSS is storing customer data to enable its operation. Deletion or restriction on the use of these data can create impediments in OBSS operations. For example: If the customer asks for the deletion of his/her personal data, we will not be able to respond to support requests since we do not have the contact information.

Acceptance

By using OBSS products and services, you agree that your Data are collected and processed by OBSS and accept to be bound by the terms and conditions of this policy.

If you do not agree with this policy, you are expected not to use the products and services provided by OBSS.

Policy Change

This policy might be subject to change at any time. The updated policy will be published here on this page and a link to this page will be available on our product pages on Atlassian Marketplace.

Communication

For any questions, issues, or requests about our Privacy Policy, you can contact us through pluginsupport@obss.com.tr support portal or by sending an e-mail to plugin@obss.com.tr