Summary

The "SLA List Report" screen displays a list of issues with the details of the selected SLA Timer in columns.

This report is only based on Jira Service Management SLAs. It is unrelated to Contact Definitions or Contract Reports.


Report Settings

To run the report, you select a pre-saved Jira filter that defines the issues you want to be included in the report and you also select an SLA.

The SLAs listed on this page are Jira Service Management's SLAs.


Report Structure

The report displays each issue matching the selected filter as a row in the report output.

  • The "Issue Key" column displays the IssueKey of the issue.
  • The "Summary" column displays the Summary of the issue.
  • The "SLA Status" column displays the status of the selected SLA Timer which can be Running, Paused, or Stopped.
  • The "SLA Result" column displays the outcome of the selected SLA Timer which can be Success or Breach. Issues with running SLA that haven't been breached yet are also displayed as Success.
  • The "Goal Time" columns display the SLA goal set for that issue.
  • The "Elapsed Time" column displays the time passed since the SLA Timer started.
  • The "Remaining Time" column displays the time remaining until the SLA is breached. For SLAs that are already breached, this can be a negative value.
  • The "SLA Start Time" column displays the date and the time when the SLA Timer started.
  • The "SLA Stop Time" column displays the date and the time when the SLA Timer stopped. For SLAs that are still running, this column is expected to be empty.


Fields

Issue Fields can be added to the report as columns, using the Fields button on the toolbar.

     


Dates

The issues in the selected filter can further be filtered (by created date, updated date, or resolution date) using the date selection on the toolbar.


 





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